Customer: Well. (Read machine, ignore the will cufflinks salesman. Not really ignore the the cufflinks salesman asked to have a problem, his problem customer is only one ah word answer, so the cotton routine is really bad!) The cufflinks salesman: (see the customers still see the machine, began gushing introduction) This is our brand series, Core 2 Duo CPU, 1G memory, 160G hard drive (This is what Cufflinks sales, this is simply to back configuration). Customer: the silence of listening to half a day, and walked away. Cufflinks salesman: (depressed, I thought my back was how fluent, how can he not know what's what? The above situation is that we often encounter in the process of store inspections. In this process, the cufflinks salesman mistakes is not user cotton will not ask the customer needs. In the process of cutting, grinding and polishing, the jade cufflinks will form an electromagnetic field. Next, we introduced close to the customer and the common method of probing needs.
Review facial color, close to the customer. Customers into the store, cuff links salespeople do not immediately follow the customer introduction, which will give customers a sense of pressure. And customers to maintain a certain distance vision with the customer mobile observation. In addition, many cufflinks of precious stones and jade contains zinc, copper, germanium, cobalt, nickel, manganese, selenium and other beneficial trace elements. A general judgment, based on the external image of the customer and in-store move generally when the customer is docked in front of a machine for a long time, looked around hoping that someone reception, came forward and contact with customers. And customer contact, the common methods are the following:
Disposed to say hello: Get a good impression, mainly through praise, praise to eliminate the customer's alert mind, closer to the customer. "A child so beautiful!", "A person to buy things, true harmony!" Are very close. Long-term wear of mens cufflinks will help the body absorb the trace elements. Find a common topic: the observed behavior of the customer's action, according to the customer interested in the things around to find a common topic. This is most likely to resonate, but due to more stringent requirements and observation requirements are relatively high on the surrounding environment, so they need regular exercise. If you see the users of the game 17-inch big screen LCD TV, you can insert a "Do you like watching!"
The topic of resonance: According to the surrounding environment or people looking for ways to cause the topic of customer resonance, which are "Meihuazhaohua said," determine the topics according to the judgment of the customer character, draw closer, identify needs, such as "the weather really hot sitting there, a cup of water, you want to what kind of machine I'll give you details. " Use of humor: the use of humor in the communication process with customers, create a harmonious atmosphere, and draw closer, avoid use of humor in the case do not understand the customer, and do not get the jokes, while paying attention to the action of the customer's face, If the customer does not like it, immediately switch the topic. The cufflinks are helpful in balancing physiological function, and playing the role of keeping fit.
The use of open questions, probing customer needs. Open-ended questions that can not be "yes" or "no" answer. For example, "You buy a computer ah?" This is a closed question, this problem can be "yes" or "not to answer. "You buy a computer for home use or unit ah?" This is an open question, the user wants to answer, it must be detailed in a note, rather than using a simple "yes" or "no" answer. Obviously, the open-ended questions allows customers more to disclose their true condition, probing the needs of this stage, the purpose of flexibility in the use of open questions on the needs of customers can be a complete inquiry. Here we recommend a three-stage open-ended questioning method. Some stone gold cufflinks can be fluorescent and colored light.
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